App Privacy Statement

This Privacy Policy describes how Immersive Oasis (“we,” “our,” or “the company”) collects, uses, and protects your information when you use our mobile application.

1. What Information Do We Collect?

We may collect different types of information from you depending on how you use our Services, including Personal Information. “Personal Information” refers to information that relates to an identified or identifiable natural person.

1.1 Identifiers

We may collect your first and last name, email address, username, phone number, IP address, country, time zone, or display name.

1.2 Information You Provide Directly

• Account information when you register to use our Services
• User profile information and preferences
• Content you create or share within the Application
• Comments, reviews, and support requests
• Responses to surveys or questionnaires we ask you to complete
• Correspondence when you communicate with us or report a problem

1.3 Information Collected Automatically

• Device information: device type, operating system, unique device identifiers
• Performance data: error reports, crash logs, application performance metrics
• Location data: approximate location based on IP address

1.4 Device Permissions

On mobile devices, our Application may request permission to access:

• Microphone: For voice chat features (optional and can be disabled)
• Camera: For specific application features when necessary
• Storage: To save preferences and application content

2. From What Sources Do We Collect Personal Information?

2.1 Directly From You

• When you register for an account
• When you use application features
• When you communicate with our support
• When you respond to surveys or provide feedback

2.2 Automatically From You

We collect information automatically while you use our Services through tracking technologies.

2.3 From Third Parties

We may receive Personal Information from third parties that help us provide the Services:

• Mobile application store platforms
• Cloud computing providers
• Data analytics providers

3. How Do We Use Your Information?

We use the collected information to:

• Provide and maintain the Application’s functionality
• Improve user experience and application performance
• Send important notifications and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our services
• Comply with legal obligations

4. Information Sharing

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

4.2 Limited Sharing

We will only share information in the following circumstances:

• Service providers: Third parties who help us operate the Application
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In case of merger, acquisition, or asset sale

4.3 User Contributions

Information you provide to be published in public areas of the services is posted at your own risk. We cannot guarantee that your contributions will not be viewed by unauthorized persons.

5. Retention of Your Personal Data

We retain your Personal Data for as long as necessary for the purposes for which it was collected:

• Account data: Retained while your account is active
• Usage data: Retained for up to 24 months for analysis and improvements
• Support data: Retained for up to 12 months after resolution
• Server logs: Generally stored for up to 14 days for security reasons

After these periods, your Personal Data will be deleted, except when necessary to retain it to comply with legal obligations.

6. Data Security

Immersive Oasis ensures the security, secrecy, and confidentiality of your data by adopting robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights and How You Can Control Your Data

In accordance with applicable data protection laws, you have the following rights:

• Right of access: Confirm whether personal data concerning you is being processed
• Right of rectification: Correct inaccurate or incomplete information
• Right of erasure: Request deletion of your personal information
• Right of restriction: Restrict processing under certain conditions
• Right of portability: Receive your data in a structured format
• Right of objection: Object to the processing of your information for certain purposes

You can exercise these rights by contacting us at imagine@immersiveoasis.io.

8. Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze application usage. Users can control the use of these technologies through their device settings.

9. Third-Party Services

The Application may contain links to third-party websites or services. Immersive Oasis is not responsible for the privacy practices of these external sites and recommends reviewing their privacy policies.

10. Children’s Privacy

When any of our applications is designed to be appropriate for all ages, including children under 13 years of age, and we become aware that a user is under 13 years of age, we take special measures to protect their privacy in accordance with applicable laws, including obtaining verifiable parental consent when required.

11. Changes to the Privacy Policy

Immersive Oasis reserves the right to modify this privacy policy at any time. Changes will take effect immediately after publication. We will notify you of significant changes through:

• In-app notification
• Email
• Update on our website

12. Contact

If you have questions or concerns about this privacy policy or wish to exercise your rights, you can contact Immersive Oasis:

• Email: imagine@immersiveoasis.io
• Website: www.immersiveoasis.io

If you disagree with how we handle your data, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

By using our Application, you accept the terms of this Privacy Policy.

Immersive Oasis
www.immersiveoasis.io
imagine@immersiveoasis.io

Last updated: August 8, 2025